Information about the applicant:
Company name: Terme Tuhelj, Croatia
Website: www.terme-tuhelj.hr
Contact: info@terme-tuhelj.hr
Evaluation category:
6. Spa Manager
1. Positive reputation, authority and good name
Vasja Čretnik is a renowned manager at Terme Tuhelj, a leading wellness and spa resort in Croatia.
2. Background, additional qualifications and specialization
With a strong background in hospitality and management, Čretnik has played a pivotal role in enhancing the resort’s reputation as a top destination for relaxation and wellness. His leadership is characterized by a focus on customer satisfaction, innovative service offerings, and sustainable practices. Under his guidance, Terme Tuhelj has successfully expanded its range of wellness programs and facilities, attracting both local and international visitors. Čretnik’s commitment to excellence and continuous improvement has been instrumental in the resort’s growth and success in the competitive tourism market.
3. Excellent results achieved in development of spa center
A new investment cycle began in Terme Tuhelj already in the middle of last year, when they built their own solar power plant and a wood biomass boiler on the existing parking lot. The new green projects in 2024 will include the comprehensive renovation of the western part of Terme Tuhelj, explains Vasja Čretnik, one of the two directors of Terme Tuhelj and procurator at Olimia Terme
4. Efficiency and profitability of the activity of the spa manager
Čretnik announces the expansion, reconstruction and modernization of the indoor pools of Vodne Planet, the modernization of the Sauna Council with new relaxation zones and a new restaurant in the pool area, which will be intended for pool guests and external visitors. At the same time, they will arrange a new square with green roofs, walking paths and a fountain, as well as a pool reception for outside visitors. There will also be a new accommodation facility with 46 rooms, which will be connected to other accommodation facilities by a warm corridor. They will also invest in further digitization of operations and employee training in the direction of green operations.
(copyright: Radio Štejerski val)
5. Public engagement
“A medium-term business plan, a clear vision for the future and continuous investment in service quality and the search for progress are the most important factors for good results. The synergy between us and our parent company, Terme Olimia, as well as motivated and high-quality personnel are just an additional wind behind us, which helps us create one of the most desirable tourist stories on the mainland of Croatia,” said Vasja Čretnik, director of Terme Tuhelj. (copyright: Novi Tednik 24 ur)
6. Marketing policy of the spa center
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7. Customers reference and evaluation
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8. Participation of International forums and awards received for the spa center
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9. Publications
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10. Minimum FIVE years’ experience as a spa manager?
Yes