Information about the applicant:
Company name: Special hospital Merkur, Serbia
Website: https://www.vrnjackabanjamerkur.com/
Contact: marketing@vrnjcispa.rs
Evaluation category:
Category 3: Spa Center (sub-category: Medical spa center (having priority in curing, physiotherapy, paraffin, mud, autogenous training, music treatment programs, etc.)
1. Location
Boulevard of Serbian warriors 18, 36210 Vrnjacka Banja, Serbia
2. Square meters
8.848 m2
3. Interior and facilities/equipment
Four accommodation facilities in center of Vrnjačka Banja. Medical diagnostics (ultra sound, color doppler, DEXA, EMNG, gastro cabinet, laboratory), physical block with the most modern apparatus, Center for Medical Aesthetics with modern devices for face and body beautifying and reshaping (Zerona green laser, cavitation, radio wave therapy, lymphatic drainage apparatus).
4. Content of spa menu
- Wellness center
- Peloid center
- Massage center
- Center of Medical Aesthetics
- Balneo center
5. Presence of Unique spa programs and treatments
- Treatments with thermal mineral water
- Treatments with healing mineral mud
All programs and tretments are personalized and handeld by doctors.
6. Having priority in curing, physiotherapy, paraffin, mud, autogenous training, music treatment programs, etc.)
Merkur’s medical team consists of 40 specialist and subspecialist doctors, with many years of experience in preventive and diagnostic health programs. As part of Merkur, there is also a modernly equipped block for physical therapy with an expert team of physiotherapists and modern devices, with the involvement of a natural factor – mineral water.
In 2008, Merkur became the first National Educational Center for diabetes patients on insulin therapy and at the same time the first institution of its type in this part of Europe.
People suffering from diabetes, gastro-enterological diseases and diseases of the bone-joint system have the best effects on their health after staying in Merkur.
Part of Merkur is Spa center Rimski Izvor with pools with warm mineral water, a wide range of relaxation content, from classic relaxation and therapeutic massages to attractive anti-aging treatments and state-of-the-art devices, which makes Merkur the perfect place to relax.
7. Level of Qualification of the staff
The largest number of employees has a university education with specializations in various specific fields.
8. Level of Spa etiquette
A high level of spa etiquette based on 18 years of experience in working with wellness and spa sector.
9. Evaluation of the guests
Management seted many tools and strategies to manage all aspects of guest experience and hospitality, and all available evaluation systems are showing positive reactions and the highest lever of guests satisfaction.
10. Spa Management and advertising
The spa center is managed by top management with good organization and distribution of powers and responsibilities of managers and executives at all levels. The marketing department is responsible for promotional activities and continuous advertising through traditional and digital channels (website, accounts on social networks).
11. Presence of mineral water
The warm mineral water used in all Merkur procedures is unique in the world due to its temperature of 36.5◦C and is often compared to the water of Karlovy Vary. Treatments with mineral water are the basis on which spa treatment is based, and they are carried out only in Merkur: drinking water, bathing in bathtubs, inhalations, vaginal misting and enemas. Treatment with peloid, a healing mineral mud that is made on the basis of mineral water and is used for health and cosmetic purposes, is also unique.
12. More than ONE year working experience
Yes.
