SPA Complex Belchin Spring

Information about the applicant:

Company name: SPA Complex Belchin Spring, Bulgaria

Evaluation category:

Category 2: Spa Hotel

1. Location and infrastructure quality

50 km from Sofia, located on the foot of four mountains – Rila, Verila, Vitosha and Plana it is a wonderful , place with a magnificent environment and a centuries-old historical legacy, called the village of Belchin. Since ancient times, the village has been famous for its healing mineral water.

2. Category, number of beds, equipment, number of places in the restaurant, number of parking spots, conference halls.

SPA complex Belchin spring has 14 luxury houses which are made from different materials such as clay, hemp, wood, glass and ceramic. The names of the houses are taken from Roman-Thracian history- Kiara, Beletsa, Vista, Argila, Tera, Aria, Vita, Dea, Vesta and Stela. Two of them are especially interesting and have their own termo zone including Finnish sauna, steam bath, jacuzzi with mineral water and possibility for spa procedures. They are called “Romeo and Julliet” and “Venera”. For bigger companies or families, the complex has two duplex villas, one of which has it`s own sauna and jacuzzi with mineral water.

That`s the houses called “Bendida” and “Kibela”. At the beginning of the winter season 2019-2020 year, the hotel of the complex which will have 33 double rooms, 3 small and 7 bigger apartments, conference halls, lobby bar and a special hall for breakfast, will start operating. The complex offers a lot of sport activities such as soccer field, basketball playground, tennis, Volleyball and badminton court, bicycles, outdoor and indoor fitness, horseback riding and bird`s-eye view with small airplane from Belchin airport and many other activities. For our youngest visitors we offer children’s animation, sports games and many other entertaining activities.

3. Year of finishing the building, year of latest reconstruction and renovation


4. Specialization and unique qualities

100% mineral water which is not diluted.

5. Presence of spa center with 1 or more swimming pools, sq. meters, equipment.

Indoor swimming pool 20/8m-160sq.m, outdoor swimming pool 29/11m- 319sq.m, outdoor jacuzzies- 4. Indoor and outdoor kids’ pools. All the pools and jacuzzies are with 100% mineral water. There are steam bath, Finnish sauna, aroma sauna, salt sauna, ice corner, relax zone. Three massage rooms, one cosmetic room, a special room with hydromassage tube and a room with herbal mineral jacuzzi. Outdoor and indoor gym.

6. Seasonality, occupancy rate

Average rate per person in a standard double room 77 EUR.

7. Opportunity for diet and nutrition

We are working on it and we have expectations to provide such healthy programs in the end of summer 2023.

8. Availability of comprehensive spa product /concept, packages, programs

SPA Complex Belchin Spring works with french cosmetics, 99% natural- Yonka. Other brands: Sothys and Anne Semonin. We are preparing special, individual spa programmes per request from our guests.

9. Number of employees, organizational structure, qualification

130 people. General Manager, Sales and Reservations Department, Reception, SPA, Housekeeping, Food and Beverages, Technical Equipment.

10. Marketing policy

We are trying to follow world trends, be informed and educated. Presentations, pictures, videos in the social medias, social presence 7 days per week. Providing valuable, educational content that people will appreciate. Encourage team members to get in on the social action. Encourage customers to share their experiences. Be interactive and engaged.

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